Shipping Policy

At The Kitchen Collection, we aim to process and dispatch all orders as quickly and carefully as possible. This Shipping Policy outlines how and when your order will be delivered, and what you can expect from us.
 

Order Processing

All products are prepared and packed with care.
Orders are typically processed within 2–4 working days of purchase.

Please note that processing times may be slightly longer during busy periods, such as seasonal launches, promotions or holidays. If there is any significant delay, we will contact you directly.
 

Shipping Method

All orders are shipped using Royal Mail Second Class within the UK.

Royal Mail Second Class delivery usually takes 2–3 working days from dispatch, though delivery times may vary depending on Royal Mail service levels and external factors beyond our control.

 

Shipping Costs

Shipping costs are calculated at checkout and are based on the size and weight of your order.
Any applicable postage and packaging charges will be clearly shown before you complete your purchase.

 

Delivery Area

We currently ship within the United Kingdom only.

If international shipping becomes available in the future, this policy will be updated accordingly.

 

Order Confirmation & Dispatch

Once your order has been placed, you will receive an order confirmation email.
A further notification will be sent once your order has been dispatched.

 

Lost or Delayed Items

While Royal Mail Second Class is a reliable service, delays can occasionally occur.

If your order has not arrived within 10 working days of dispatch, please contact us at:

Email: info@thekitchencollection.co.uk

We will do our best to assist and resolve the issue promptly.

 

Incorrect Address

Please ensure that your delivery address is entered correctly at checkout.
We cannot be held responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.

 

Contact Us

If you have any questions about shipping or delivery, please contact:

The Kitchen Collection
Email: info@thekitchencollection.co.uk

​